Rejected cover due to unfair **************

I am not happy with what I believe to be unfair ************** based on my mental health. I was applying for critical illness cover, not disability cover. Despite this, my application was declined due to my mental health. I was asked detailed questions about my mental health, and no clear explanation was given as to why this information was relevant to critical illness cover. I believe I was treated unfairly and differently because of my mental health, which is concerning and unacceptable.I was assisted by Limpho Moilwa on the phone yet when I lodge a complaint with them 10 days ago they told me that they can’t find my profile with my ID number or cellphone number and that the sales team will reach out to me. I have not had any feedback!