1 reviews | Active since Apr 2009
Rejected claim before claim
3 months to submit claim OUT rejects claim before filed "not covered" and "we are just trying to manage your expectations" SHOCKING staff taught to put clients off from filing claims using psychology. I filed 3x complained about this and the fact no one contacted me back to file a claim after i requected it 3x on the site NO ONE CARES no follow up or action on complaints
From the start OUT planned to reject any further claims as can be seen by rejection before submission.
I then managed to file the claim and its instantly rejcted
I asked for repudiation letter 2x on email IGNORED
I had a person call me noe 12:05 and she did not listen to me. I asked her something 3x she IGNORED I asked her how she would feel is she is telling someone something and they ignore her she tells me "I am not qualified to answer that I am not a specialist" I ask her manager contacts me 2x she ignores this as well. I point out that I am not happy and i communicate the issue HER ignoring the client so we can sort the problem out and YOU GUESSED IT, SHE IGNORES ME.
NEARLY 1 MONTH OF BEING IGNORED by OUT
********* training of staff to put people off claiming will be reported. Ignoring clients is a great way **** clients off to leave.
Ignoring seems to be OUT new culture of dealing with things
When I demanded repudiation letter they refused and said not possible.
OUT rejected claim verbally on line so must back it up with writing.
UNLESS
Its another ploy to manipulate clients.
BUT either way OUT holds customers accountable with recorded lines so I will do the same.
Rejecting it verbally and not backing it up with paper means client was **** to and OUT are operating *********ly
When I demanded repudiation letter they refused and said not possible.
OUT rejected claim verbally on line so must back it up with writing.
UNLESS
Its another ploy to manipulate clients.
BUT either way OUT holds customers accountable with recorded lines so I will do the same.
Rejecting it verbally and not backing it up with paper means client was **** to and OUT are operating *********ly
We appreciate your feedback.
Our claims manager, Isabel contacted you after having received your feedback.
Your concerns were discussed and we again apologise for the initial incorrect decision on your claim.
Isabel was unsuccessful in reaching you again subsequent to having received further information which led to us having revised our decision on your claim.
A detailed email was sent to you. Please don't hesitate to contact Isabel directly, should you have any further enquiries.
Regards
The OUTsurance Team
We appreciate your feedback.
Our claims manager, Isabel contacted you after having received your feedback.
Your concerns were discussed and we again apologise for the initial incorrect decision on your claim.
Isabel was unsuccessful in reaching you again subsequent to having received further information which led to us having revised our decision on your claim.
A detailed email was sent to you. Please don't hesitate to contact Isabel directly, should you have any further enquiries.
Regards
The OUTsurance Team