1 reviews | Active since Oct 2024
Rejected claim based on unfair and inaccurate information
Disgusting and appalling behaviour from Outsurance.Their client was speeding because he didn’t want to miss a flight and turned right at a robot operated intersection without taking note of my car which was already in the intersection going straight.There was only one independent witness who was behind their negligent driver and he gave his details to the police.I made a third party claim against their client and they rejected it saying they will only take the information given by the people in their client’s car and won’t consider the independent witness who saw everything.
My family and I almost died and this is how we are treated.The irony in all of this is they asked me to provide an independent witness and my witness provided them with proof that he was there when it happened but still doesn’t matter.
To anyone thinking of making a third party claim,DON’T,your time will be wasted they will not pay out instead file a lawsuit against their client.
To anyone considering insuring with this company DON’T,if you get in an accident the other party will sue you and Outsurance won’t be there.
Hendrick Lukhele who was handling my claim said that only the client’s family’s statements are the credible witnesses. I gave him the information and proof that there was an independent witness and he gave you his affidavit but still Hendrick shunned it.
It clearly shows that there is false adverti*****t or information coming from Outsurance itself.This is really saddening for people trusting you with their money when you don’t act according to your own words not even mine.
Hendrick Lukhele who was handling my claim said that only the client’s family’s statements are the credible witnesses. I gave him the information and proof that there was an independent witness and he gave you his affidavit but still Hendrick shunned it.
It clearly shows that there is false adverti*****t or information coming from Outsurance itself.This is really saddening for people trusting you with their money when you don’t act according to your own words not even mine.
Following our private reply to you, we received feedback from our legal liability claims manager confirming you were contacted. She discussed our revised decision after
discussions between us and our client were held.
Thank you for your patience and understanding.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our legal liability claims manager confirming you were contacted. She discussed our revised decision after
discussions between us and our client were held.
Thank you for your patience and understanding.
Regards
The OUTsurance Team