AB
Ande B
1 reviews | Active since Jun 2019
28 Oct 2019, 13:01
Reject claims
Outsurance has rejected my 3rd party claim after receiving the police report, have been waiting 9 months and now my insurance has to start a litigation process. I can't imagine how they treat their own clients.
Helpful (0)
Replies (6)0
Replies (6)
OUTsurance's replyOfficial
28 Oct 2019, 14:30Hi Ande
We acknowledge receipt of your complaint and are very concerned by what you are saying. We understand how you feel and can relate to the inconvenience this has been to you. Kindly accept our apologies for the ordeal and give us an opportunity to look into the matter.
May you please provide us with the details of your 3rd party claim so we can trace the policy details of the claim in question to assist accordingly.
Regards
OUTsurance
We acknowledge receipt of your complaint and are very concerned by what you are saying. We understand how you feel and can relate to the inconvenience this has been to you. Kindly accept our apologies for the ordeal and give us an opportunity to look into the matter.
May you please provide us with the details of your 3rd party claim so we can trace the policy details of the claim in question to assist accordingly.
Regards
OUTsurance
Best regards,
OUTsurance's reply28 Oct 2019, 14:30
Official
Hi Ande
We acknowledge receipt of your complaint and are very concerned by what you are saying. We understand how you feel and can relate to the inconvenience this has been to you. Kindly accept our apologies for the ordeal and give us an opportunity to look into the matter.
May you please provide us with the details of your 3rd party claim so we can trace the policy details of the claim in question to assist accordingly.
Regards
OUTsurance
We acknowledge receipt of your complaint and are very concerned by what you are saying. We understand how you feel and can relate to the inconvenience this has been to you. Kindly accept our apologies for the ordeal and give us an opportunity to look into the matter.
May you please provide us with the details of your 3rd party claim so we can trace the policy details of the claim in question to assist accordingly.
Regards
OUTsurance
Best regards,
AB
Ande B's updateReviewer Update
29 Oct 2019, 10:49Hi there,
Thanks for the reply. The ref numbers that I have is *** and ***.
Thanks for the reply. The ref numbers that I have is *** and ***.
AB
Ande B's update29 Oct 2019, 10:49
Reviewer Update
Hi there,
Thanks for the reply. The ref numbers that I have is *** and ***.
Thanks for the reply. The ref numbers that I have is *** and ***.
OUTsurance's replyOfficial
29 Oct 2019, 11:49Thank you Ande, we managed to trace the claim with reference ***. We are following up and will advise as soon as we have feedback.
Best regards,
OUTsurance's reply29 Oct 2019, 11:49
Official
Thank you Ande, we managed to trace the claim with reference ***. We are following up and will advise as soon as we have feedback.
Best regards,
OUTsurance's replyOfficial
30 Oct 2019, 10:24Morning Ande
We escalated your complaint to our Claims Manager to review the facts of the claim rejection, your reference is Feedback *** . She will contact you to address your concerns and advise of a workable solution to the matter.
We will courtesy call you during the course of the day and update you with any feedback we get regarding the claim.
Regards
OUTsurance
We escalated your complaint to our Claims Manager to review the facts of the claim rejection, your reference is Feedback *** . She will contact you to address your concerns and advise of a workable solution to the matter.
We will courtesy call you during the course of the day and update you with any feedback we get regarding the claim.
Regards
OUTsurance
Best regards,
OUTsurance's reply30 Oct 2019, 10:24
Official
Morning Ande
We escalated your complaint to our Claims Manager to review the facts of the claim rejection, your reference is Feedback *** . She will contact you to address your concerns and advise of a workable solution to the matter.
We will courtesy call you during the course of the day and update you with any feedback we get regarding the claim.
Regards
OUTsurance
We escalated your complaint to our Claims Manager to review the facts of the claim rejection, your reference is Feedback *** . She will contact you to address your concerns and advise of a workable solution to the matter.
We will courtesy call you during the course of the day and update you with any feedback we get regarding the claim.
Regards
OUTsurance
Best regards,
OUTsurance's replyOfficial
31 Oct 2019, 14:08Good day Ande
Following your contact with us regarding your third party liability claim rejection. We escalated your complaint to our Claims Management Team.
They reviewed the merits of the claim and contacted your insurer to discuss the decision we made. It has been communicated to your insurer to engage you and provide you with the outcome of the review and decision.
We completely understand how the experience has made you feel and apologise for the ordeal. Unfortunately our decision to reject remains.
Regards
OUTsurance
Following your contact with us regarding your third party liability claim rejection. We escalated your complaint to our Claims Management Team.
They reviewed the merits of the claim and contacted your insurer to discuss the decision we made. It has been communicated to your insurer to engage you and provide you with the outcome of the review and decision.
We completely understand how the experience has made you feel and apologise for the ordeal. Unfortunately our decision to reject remains.
Regards
OUTsurance
Best regards,
OUTsurance's reply31 Oct 2019, 14:08
Official
Good day Ande
Following your contact with us regarding your third party liability claim rejection. We escalated your complaint to our Claims Management Team.
They reviewed the merits of the claim and contacted your insurer to discuss the decision we made. It has been communicated to your insurer to engage you and provide you with the outcome of the review and decision.
We completely understand how the experience has made you feel and apologise for the ordeal. Unfortunately our decision to reject remains.
Regards
OUTsurance
Following your contact with us regarding your third party liability claim rejection. We escalated your complaint to our Claims Management Team.
They reviewed the merits of the claim and contacted your insurer to discuss the decision we made. It has been communicated to your insurer to engage you and provide you with the outcome of the review and decision.
We completely understand how the experience has made you feel and apologise for the ordeal. Unfortunately our decision to reject remains.
Regards
OUTsurance
Best regards,
AB
Ande B's updateReviewer Update
31 Oct 2019, 14:27Hi there,
Thanks so much for the feedback. I can't understand why you still decide to reject even though it clearly shows on the accident report that your client was at fault. She blatantly took a turn without being cautious and drove straight into the lane where my car was passing over. Your client told me that she admitted fault to you and had to pay extra excess because it was her fault. Unfortunately at this stage I am contacting the ombudsman to review the matter.
Thanks so much for the feedback. I can't understand why you still decide to reject even though it clearly shows on the accident report that your client was at fault. She blatantly took a turn without being cautious and drove straight into the lane where my car was passing over. Your client told me that she admitted fault to you and had to pay extra excess because it was her fault. Unfortunately at this stage I am contacting the ombudsman to review the matter.
AB
Ande B's update31 Oct 2019, 14:27
Reviewer Update
Hi there,
Thanks so much for the feedback. I can't understand why you still decide to reject even though it clearly shows on the accident report that your client was at fault. She blatantly took a turn without being cautious and drove straight into the lane where my car was passing over. Your client told me that she admitted fault to you and had to pay extra excess because it was her fault. Unfortunately at this stage I am contacting the ombudsman to review the matter.
Thanks so much for the feedback. I can't understand why you still decide to reject even though it clearly shows on the accident report that your client was at fault. She blatantly took a turn without being cautious and drove straight into the lane where my car was passing over. Your client told me that she admitted fault to you and had to pay extra excess because it was her fault. Unfortunately at this stage I am contacting the ombudsman to review the matter.