MB
Matthew B
1 reviews | Active since Dec 2010
22 Oct 2025, 10:48
regret moving from santam to outsurance
After leaving santam whom I been with more than 20 years I reluctantly went to outsurance. My first and probably last claim was a horrible experience. I think I'll be going back to santam. So many poor lines of communication. Using what's app calls as an official call channel, really?! Claiming that so many people coming ***** and then using my claim in the same sentence. Have you no professional etiquette? You assume that my request for a payout is *****?!. Absolutely horrible experience. Bt9ker gets 5 stars buy her HOD and outs claims consultant (anija) gets 1 star
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OUTsurance's replyOfficial
24 Oct 2025, 09:33Hello Matthew
After having received your review, we received feedback from our claims manager, confirming he was in contact with you.
During your discussion, you raised your concerns about the information you received regarding cash settlements of claims. We sincerely apologise for the poor impression we created during this discussion,
Our claims manager also discussed the way forward and thank you for accepting our apologies,
Regards
The OUTsurance Team
After having received your review, we received feedback from our claims manager, confirming he was in contact with you.
During your discussion, you raised your concerns about the information you received regarding cash settlements of claims. We sincerely apologise for the poor impression we created during this discussion,
Our claims manager also discussed the way forward and thank you for accepting our apologies,
Regards
The OUTsurance Team
OUTsurance's reply24 Oct 2025, 09:33
Official
Hello Matthew
After having received your review, we received feedback from our claims manager, confirming he was in contact with you.
During your discussion, you raised your concerns about the information you received regarding cash settlements of claims. We sincerely apologise for the poor impression we created during this discussion,
Our claims manager also discussed the way forward and thank you for accepting our apologies,
Regards
The OUTsurance Team
After having received your review, we received feedback from our claims manager, confirming he was in contact with you.
During your discussion, you raised your concerns about the information you received regarding cash settlements of claims. We sincerely apologise for the poor impression we created during this discussion,
Our claims manager also discussed the way forward and thank you for accepting our apologies,
Regards
The OUTsurance Team