REFUTED ***

Im very disappointed and in disbelief that Outsurance can go against their client to not pay the third party just because their client is going to loose bonus points should Outsurance pay for my car,s damages on the 02/02/2026 my car was involved in an accident and by God's mercy the person involved did not dispute that he was on the wrong in such a way that when my driver called to report the accident that other driver requested to speak to me he apologized and promised me that his insurance will take care of my car and he went as far as providing me with his Broker,s details as well as the claim and the police number,I forwarded everything as expected, last week Friday the lady by the name of Bongi Dlamini from Outsurance legal department called to say they are refuting the claim because the client said on his statement my driver was on the wrong,then I wrote an email to the other driver to ask why are they being dishonest about how the accident occurred,today I received an email from outsurance client saying they never **** and they will see to it why Outsurance is giving me a hard time to pay me and that they have been paying Outsurance just because they don't wanna have problems should unforseen circumstances happen ,Outsurance client sent the conversation between her and Bongi Dlamini and what they discussed and the said reality is that the client is not disputing anything or refuting for me to be assisted by make sure that my car is getting fixed In their conversation what shocks me the most is the part whereby the client is being told that should I take the matter further Outsurance is gonna defend them worse there is a part that says (If Outsurance pays me ,their client will loose points)my question is was my claim refuted because my driver was on the wrong or it was refuted just for the sake of frustrating me which is totally wrong Outsurance is giant company and for it to exist it is because of the client's it has so if they gonna go against the client wish by being unfair to the party that is a shame. I had to go and request for a footage just to prove to Outsurance who is the one that has a problem in processing the claim on how the accident actually occurred,this is an act of shame from Outsurance.

CLAIM NUMBER:***

MISS F.K. DAMINI