Refusing to pay for their clients fault.

I had an accident with an outsurance client,I was urged to log a claim through their legal department and I got the necessary information and quote for the repair,they took almost a month to get back to me after I emailed them asking what was the problem,I was then called by Lindi Malema from the team claims who I was dealing with,she advised that the value of my car was 61k and that because we did not try to avoid the accident,when my footage shows the vehicle did try to avoid the collision,and shows their client is at fault ,they advised that they can only pay me 2300.00 from the panel beaters quote which means I must carry out the balance the management has failed to call me they sent an email advising they tried to call me which is not true. I am disappointed in the level of service yet they out on the television lying to people how wonderful they are ,try them and see for yourself.