refusing to accept claim

On 21 May 2015 I was involved in a collision with anther car. When contacting Outsurance they refused to help me as the debit order wasn't paid at the end of the month. I was not notified that they had not been paid as I only receive a bank statement at the end of each month. If Outsurance had notified me I would have immediately paid them. On the day of the accident I was informed that I had fifteen days grace period to pay. On the 21 May I was only 3 days late and I feel that due to the fact that I was not informed that the payment had not gone off my bank account, due to them not notifying me, that as a loyal client of Outsurance they could have met me half way.<br> <br> I would appreciate it if you could help me in this matter as I have been informed that my car is a write-off and as I still have four years to pay I badly need assistance.<br> <br> Thanking You<br> <br> Mrs K Singh