refuses to pay OUTbonus and plays hide and seek for 10 months! WHY offer an OUT BONUS, if you don't pay it out? T MAHLANGU?

Until March 2022, we were insured with Outsurance. An OUT BONUS of R 3687.86 was due to be paid on the 18. March 2022. At the 10. March 2022, our windscreen was smashed, but we did NOT claim! Due to how badly Outsurance handled the potential claim, we cancelled Outsurance on the 25. March 2022. We travelled overland in East Africa until November 2022. We wrote dozens of emails as we could not call. Especially an agent called T. MAHLANGU played hide and seek with us, asking for a phone Nr., which we sent, multiple times, but he never rep****.

OUR OUT BONUS LETTER: OUTsurance Insurance Company Limited. Reg. No. ***. A Licensed Insurer and Financial Services Provider Directors: HL Bosman (Chairman), DH Matthee (Chief Executive Officer), PR Pretorius, GL Marx, AW Hedding, K Pillay (Lead Independent), JJT Madavo, ET Moabi, B Hanise, ME Ramathe, MC Visser, RSM Ndlovu Company

16 FEBRUARY 2022 Policy number: OT*** Dear Mr xyz Congratulations! We’re thrilled to announce that your OUTbonus is due on 18 MARCH 2022! Since OUTsurance opened its doors back in 1998, we’ve paid out more than R3.8 billion in OUTbonuses to over 600,000 clients. Your OUTbonus payout of R3,687.86 will be transferred to your bank account on 18 March 2022, provided that you remain claim-free up until that date. The estimated OUTbonus includes a 15% VAT amount of R481.03. Remember, if you do not claim for another two years,....... ...... For more information on the OUTbonus and terms and conditions, please visit our website or contact us at ***. Enjoy your OUTbonus! You certainly deserve it!