Refuse to pay for Household item that was accidental damage

I am client for over 6 years and recently moved into a new home, Today whilst my dog was playing with her tennis ball inside the house she bumped my desk hard and cause my IMAC to fall against the wall which caused it to switch off, I tried to restart it but it refused to start so i called OUTSURANCE to submit a claim but was told By Johanna Ralekwa that the IMAC was not insured, but then tracking back to the call in MARCH 2025 i remember clearly stipulating this imac to be covered and i asked IS THE IMAC covered the consultant said YES! and when i look into my policy i see a access of R5889 for accidental under household, when i questioned Johanna she told me its for a TV!! so my question is whats the difference here ?? if this incident happened to the TV what will be the outcome will i hear the same **** ? I have asked for the recording which i waiting for because in a court of law if i asked is a item covered and the answer was YES in the back of my mind i know i am covered but now that i submit a claim i am told otherwise. I then questioned is my washing machine and fridge covered she Johanna says NO so *** is covered in my house to pay R264 per month for 6 ***en years!! I have requested the manager to call me and someone to explain me with ***** *** am i paying household cover for if you cant take your ***en policy and shove it up your ass i will find a insurance that is for the people not for the publicity ! i want the recording and i am taking this to court !