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Patience M
1 reviews | Active since Oct 2023
23 Oct 2023, 14:22
Refuse to pay claim
We made a claim for car to get fixed and the lady (Nolwazi) who was assisting wrote the wrong description cat was not fixed where reported...after the bad customer service I got when I called them that they should fix the mistake that they made due to The lady not being able to do her work correctly they refused to fix the car they declined my claim..but I did all the right procedures they workers don't pay attention and they did wrong description..been with oursurance for 6year 8months this was my first claim..it was done wrong and they don't even have the manner to correct they mistakes over 70k paid and then they decline first claim...work service I've had all my life
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Replies (3)
OUTsurance's replyOfficial
31 Oct 2023, 13:29Hello Patience
Following our private response to you when we received your complaint, our claims manager made several attempts to contact and assist you, without success.
Lynnette proceeded by sending you a sms as well as email and wish to resolve the matter for you, therefore awaiting your response.
We again wish to apologise for the frustration you experienced and assure you of our commitment to ensure the matter is finalised for you.
Regards
The OUTsurance Team
Following our private response to you when we received your complaint, our claims manager made several attempts to contact and assist you, without success.
Lynnette proceeded by sending you a sms as well as email and wish to resolve the matter for you, therefore awaiting your response.
We again wish to apologise for the frustration you experienced and assure you of our commitment to ensure the matter is finalised for you.
Regards
The OUTsurance Team
OUTsurance's reply31 Oct 2023, 13:29
Official
Hello Patience
Following our private response to you when we received your complaint, our claims manager made several attempts to contact and assist you, without success.
Lynnette proceeded by sending you a sms as well as email and wish to resolve the matter for you, therefore awaiting your response.
We again wish to apologise for the frustration you experienced and assure you of our commitment to ensure the matter is finalised for you.
Regards
The OUTsurance Team
Following our private response to you when we received your complaint, our claims manager made several attempts to contact and assist you, without success.
Lynnette proceeded by sending you a sms as well as email and wish to resolve the matter for you, therefore awaiting your response.
We again wish to apologise for the frustration you experienced and assure you of our commitment to ensure the matter is finalised for you.
Regards
The OUTsurance Team
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Patience M's updateReviewer Update
01 Nov 2023, 08:10Have not received any emails from outsurance,I have called and was told Lynette is not in,acting manager f0r her will contact me,still waiting,I asked for my policy schedule was told it will be sent,still waiting..waiting is always the case with outsurance,but very quick to taking money from people with horrible service
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Patience M's update01 Nov 2023, 08:10
Reviewer Update
Have not received any emails from outsurance,I have called and was told Lynette is not in,acting manager f0r her will contact me,still waiting,I asked for my policy schedule was told it will be sent,still waiting..waiting is always the case with outsurance,but very quick to taking money from people with horrible service
OUTsurance's replyOfficial
08 Nov 2023, 10:51Hello Patience
We confirm successful contact was made and you were provided with further feedback.
Regards
The OUTsurance Team
We confirm successful contact was made and you were provided with further feedback.
Regards
The OUTsurance Team
OUTsurance's reply08 Nov 2023, 10:51
Official
Hello Patience
We confirm successful contact was made and you were provided with further feedback.
Regards
The OUTsurance Team
We confirm successful contact was made and you were provided with further feedback.
Regards
The OUTsurance Team