Refuse to change address would rather waste time

So I tried changing my address through the Outsurance app and the consultant called me the next day to confirm, no problem, but after I explained twice that he needs to be specific and asks what he needs to ask to get done with the process, he jabbers on a second time about why he needs to call when an address is changed, won’t listen to the customer or respect the customers time. Update: this consultants team leader just called and explained the process needs to be done over the phone, but then outright **** to me when he promised not to put me through to the same consultant