Refusal to pay out for ****** ring.

My name is Tshiamo and I am extremely dissatisfied and gatvol with the service I received from Outsurance. I lodged my query with The Ombudsman and even they were unable to assist. For years, I was a loyal Outsurance customer until my ring went missing and they found a reason not to payout. I felt and still feel that Outsurance are ******* and despite their brags about paying customers back...they find reasons NOT TO PAY. A wedding ring is a highly valued possession and the timing of the loss occurred when I was going through a very emotionally stressful time. I sent numerous complaints to dispute the breach of contract and there was no followup and feedback whatsoever.