DM
Dr M
1 reviews | Active since Jan 2020
12 Aug 2024, 22:13
Refusal to cancel my policy - worst experience
Three calls and they are refusing to cancel my insurance. They are bashing other insurance companies but increased my premium twice by 42 - 55% on each incident in a three year period causing my premiums to rise by 130%. Now I want out and they are refusing to cancel and now suddenly want to reduce premiums. I had to hang up after 24 minutes because the consultant refused to listen to me. I have new cover starting on 1 September and it need OUTSURANCE cancelled and for no debit order to go off
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OUTsurance's replyOfficial
13 Aug 2024, 10:02Good morning Dr ara M,
We acknowledge receipt of your complaint.
Sorry to hear that the cancellation process was so frustrating for you.
We can confirm that your policy was cancelled, and we will ensure that the call with our advisor is reviewed and any service transgressions addressed.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Sorry to hear that the cancellation process was so frustrating for you.
We can confirm that your policy was cancelled, and we will ensure that the call with our advisor is reviewed and any service transgressions addressed.
Regards,
The OUTsurance Team
OUTsurance's reply13 Aug 2024, 10:02
Official
Good morning Dr ara M,
We acknowledge receipt of your complaint.
Sorry to hear that the cancellation process was so frustrating for you.
We can confirm that your policy was cancelled, and we will ensure that the call with our advisor is reviewed and any service transgressions addressed.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Sorry to hear that the cancellation process was so frustrating for you.
We can confirm that your policy was cancelled, and we will ensure that the call with our advisor is reviewed and any service transgressions addressed.
Regards,
The OUTsurance Team