YM
Yasheel M

1 reviews | Active since Sept 2017

21 Sept 2017, 16:36

Refusal of Cover on new vehicle

Good day

I have been refused cover for my new vehicle due to past claims experience. This has now placed me in an unfavourable position for any other insurer to provide cover on my car. The reason for refusal was due to past claims experience with Outsurance. I have had insurance on all my vehicles for the past 7 years consistently. The only incidents were in the past 2 years with Outsurance unfortunately. The claims were out of my control: 1. Windscreen claim due to a stone being picked up from a moving vehicle on the freeway. 2. Hailstone - Unfortunately i cannot predict the weather. 3. Attemted Hijacking - Stones thrown at the vehicle 4. Accident - ***s on the freeway on the way to KZN, not predictable at 8 in the night. Your requirements are that all claims should be reported which is exactly what I did and now am being penalized for it. Kindly review decision as my current occupation requires me to have a vehicle which is comprehensively insured.

Best Regards Yasheel

0
Replies (1)
OUTsurance
OUTsurance's reply28 Sept 2017, 10:21
Official

Hello Yasheel30

We appreciate your feedback. At the same token, we fully understand the unfortunate the position you are in and are sorry about the added stress.

Our client care manager escalated the matter to our actuarial department. She will provide you with final feedback shortly.

Regards

Dinky