Refusal of cancellation

<p>I called in at outsurance to cancel the insurance spoje to a call centre agent caled Vaughn. This guy was giving me the run around. At first I listened to him and how he tried to sell outsurance. Content as I am with mu decision to cancell this guy didn't want to listen to my request instead he wanted go put the insurance company I know chose. This did not get anywhere as I told him I am npt interested can he guide me regarding cancelling. He plain put continued wanting me to listen to him. So I told him I don't want to hear I just want to process the cancellation. He then saud to me do I specialise in insurance in an arrogant manner. This really was beyond questioning my decision . Outsurance has bad agents and no customer service. Justcrude agents that want to keep you insured with them nomatter what you say. I will never refer anyone to outsurance. Terrible experience.</p>