1 reviews | Active since Jan 2020
Refund still not done after several calls and emails, what now?
I went to get a competitive quote from Outsurance. Then my current insurer came in lower than Outsurance. So I decided to stay with my current insurer. Outsurance took money off of my account - over R2500 and has only refunded R321. I have sent emails, called and received many return calls but have still not been refunded. I told them on 16 and 17Jan that I am staying with my current insurer. I sent an email on 27Jan asking if they have cancelled the policy as I'd received nothing in writing confirming this. No response. But on 2-Feb, they happily took the money from my account and I am fighting to have it returned. Shall I approach the Ombudsman? I do not want to deal with anyone telephonically anymore, I just want my money back.
Thank you for raising your concerns with us.
Further to our private response, we can confirm that Als, the retentions manager, contacted you to get the matter resolved. Als advised you that your policy was cancelled as per your request and that the full premium has been refunded.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us.
Further to our private response, we can confirm that Als, the retentions manager, contacted you to get the matter resolved. Als advised you that your policy was cancelled as per your request and that the full premium has been refunded.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team