VD
Vusumuzi D
1 reviews | Active since Apr 2022
09 Jan 2023, 10:08
Refund
Hi there
I write to you to lay a complaint. I was called by Dipuo on the 06/01/2023 at 09:06. The call was 1 hour and 12 minutes long. The Advisor indicated that the first premium will be debited on the 26/01/2023. I was debited yesterday. I would like to be refunded and possibly cancel my policy. I can't be debited on the incorrect date, against my will and keep a policy active.
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Replies (2)VD
Vusumuzi D's updateReviewer Update
12 Jan 2023, 06:06Hello
VD
Vusumuzi D's update12 Jan 2023, 06:06
Reviewer Update
Hello
OUTsurance's replyOfficial
17 Jan 2023, 09:19Good day Vusumuzi,
Thanks for bringing the matter to our attention.
Further to our private response, we can confirm that our client services manager has been in contact with you.
This was an error on ourside which has since been corrected. The refund has been processed and you will receive the refund within 24-48 hours.
You have our sincere apologies for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing the matter to our attention.
Further to our private response, we can confirm that our client services manager has been in contact with you.
This was an error on ourside which has since been corrected. The refund has been processed and you will receive the refund within 24-48 hours.
You have our sincere apologies for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply17 Jan 2023, 09:19
Official
Good day Vusumuzi,
Thanks for bringing the matter to our attention.
Further to our private response, we can confirm that our client services manager has been in contact with you.
This was an error on ourside which has since been corrected. The refund has been processed and you will receive the refund within 24-48 hours.
You have our sincere apologies for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing the matter to our attention.
Further to our private response, we can confirm that our client services manager has been in contact with you.
This was an error on ourside which has since been corrected. The refund has been processed and you will receive the refund within 24-48 hours.
You have our sincere apologies for the inconvenience caused.
Regards,
OUTsurance