ZM
Zukiswa M
1 reviews | Active since Apr 2020
24 Apr 2020, 09:03
Refund
I was advise by my bank that I must contact them since they couldn't reverse the money that outsurance debited without my consent. I forwarded them emails proving that I am not taking the insurance but they decided to debit. I need them to reverse back my money please I need it it's lockdown I can't pay for two insurances
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OUTsurance's replyOfficial
29 Apr 2020, 11:27Hello Zukiswa
Thank you for your response.
It will never be acceptable business practice to activate cover without the client's consent. The unresponded email however caused you frustration which we sincerely apologise for.
Our client care manager contacted you and confirmed the refund has since been done.
Regards
OUTsurance
Thank you for your response.
It will never be acceptable business practice to activate cover without the client's consent. The unresponded email however caused you frustration which we sincerely apologise for.
Our client care manager contacted you and confirmed the refund has since been done.
Regards
OUTsurance
OUTsurance's reply29 Apr 2020, 11:27
Official
Hello Zukiswa
Thank you for your response.
It will never be acceptable business practice to activate cover without the client's consent. The unresponded email however caused you frustration which we sincerely apologise for.
Our client care manager contacted you and confirmed the refund has since been done.
Regards
OUTsurance
Thank you for your response.
It will never be acceptable business practice to activate cover without the client's consent. The unresponded email however caused you frustration which we sincerely apologise for.
Our client care manager contacted you and confirmed the refund has since been done.
Regards
OUTsurance