KZ
Kayise Z
1 reviews | Active since Jan 2017
09 May 2024, 10:13
Refund Confirmation
On 03/05/2024 OUTsurance was supposed to process a refund for me and up to today i haven't received an email confirming that the refund was processed. Asked for a call back twice this week and no one is calling me. i want to know as to when am i receiving the refund?
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Replies (2)
OUTsurance's replyOfficial
09 May 2024, 12:07Good day Kanyise,
We acknowledge receipt of your review. We have escalated this to a client services manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a client services manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply09 May 2024, 12:07
Official
Good day Kanyise,
We acknowledge receipt of your review. We have escalated this to a client services manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a client services manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
14 May 2024, 13:38Good day Kanyise,
Further to our private response, we can confirm that Hawa, our client services manager, contacted you to resolve the matter.
We can confirm that the refund was processed and Hawa also sent you an email as requested.
We do apologise for the delay.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Hawa, our client services manager, contacted you to resolve the matter.
We can confirm that the refund was processed and Hawa also sent you an email as requested.
We do apologise for the delay.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply14 May 2024, 13:38
Official
Good day Kanyise,
Further to our private response, we can confirm that Hawa, our client services manager, contacted you to resolve the matter.
We can confirm that the refund was processed and Hawa also sent you an email as requested.
We do apologise for the delay.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Hawa, our client services manager, contacted you to resolve the matter.
We can confirm that the refund was processed and Hawa also sent you an email as requested.
We do apologise for the delay.
Regards,
The OUTsurance Team
Best regards,