lM
lerato M
1 reviews | Active since Jun 2021
08 Jun 2026, 12:33
Refund and cancel the vehicle policy I took
The service when it comes to Refunding is absolutely ridiculous.Ive been querying the same thing since the 26of May till today .I requested for my policy inception to be June however debited in May called they said they have processed the refund now I don’t want the policy at all ..
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OUTsurance's replyOfficial
17 Jun 2026, 12:31Good day Lerato,
Your review was concerning. After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Lesego, contacted you to apologise for your experience and she resolved the matter for you.
We can confirm that your refund has been processed.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was concerning. After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Lesego, contacted you to apologise for your experience and she resolved the matter for you.
We can confirm that your refund has been processed.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply17 Jun 2026, 12:31
Official
Good day Lerato,
Your review was concerning. After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Lesego, contacted you to apologise for your experience and she resolved the matter for you.
We can confirm that your refund has been processed.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was concerning. After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Lesego, contacted you to apologise for your experience and she resolved the matter for you.
We can confirm that your refund has been processed.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team