Refreshing and awesome call centre agent Portia Grootboom

<p>After speaking to numorous call centre agents who either dont know what they are talking about/just want to get the commision without explaining everything or take down incorrect information it was refreshing to speak to such an awesome and friendly call centre agent - Portia</p> <p>Not only did she take all my information down correclty, explain everything to me and was so friendly she went out of her way to sort out an issue that I had tried for a year to sort out.</p> <p> </p> <p>My mother referred me to Outsurance and was promised to get R400 if I took out insurance with them (this was last year October). I took out insurance and was promised that my mother would get the money, the call centre agent was very quick to email me and call me a few times to ensure I took out the insurance and promised my mom would get the R400, needless to say my mom never received the R400, when I called and emailed the agent she never responded to me. One year later and my mom still has not received the money. I told Portia the story and she promised to call my mom and sort everything out, she kept her promise and called my mom and sorted everything out. She truely went over and above her duties and I thank her for this.</p> <p> </p> <p>Outsurance truely needs more staff like Portia who make taking out insurance easier and more pleasant.</p> <p> </p> <p>Thank you</p> <p>Taryn Posner</p>