JH
Johan H
1 reviews | Active since Aug 2011
13 Nov 2023, 11:57
Referral of friends from the Outsurance App seems to have a bug.
Referral of friends, I did it from the App, reference number ***, my friend did take out a policy, this was in early August, I am still waiting after a few follow-ups, latest on last Friday, the agent promised she will call me back, I am still waiting.......I have been a customer for more than 20 years and this is how you treat me?
Helpful (0)
Replies (3)0
Replies (3)JH
Johan H's updateReviewer Update
13 Nov 2023, 13:18This matter was brought to your attention on 7 September 2023
JH
Johan H's update13 Nov 2023, 13:18
Reviewer Update
This matter was brought to your attention on 7 September 2023
JH
Johan H's updateReviewer Update
13 Nov 2023, 14:06Again, promise broken? We will have an answer by 14:00...... :(
JH
Johan H's update13 Nov 2023, 14:06
Reviewer Update
Again, promise broken? We will have an answer by 14:00...... :(
OUTsurance's replyOfficial
14 Nov 2023, 07:47Hello Johan
You have been more than patient throughout the entire process and we sincerely apologise for the service experience.
Jayj from our digital team corresponded with you via email, in which he discussed the error on our side. The matter has since been resolved and the discount for the referral will be allocated to your next premium collection.
This said, we thank you for your loyal support all these years.
Regards
The OUTsurance Team
You have been more than patient throughout the entire process and we sincerely apologise for the service experience.
Jayj from our digital team corresponded with you via email, in which he discussed the error on our side. The matter has since been resolved and the discount for the referral will be allocated to your next premium collection.
This said, we thank you for your loyal support all these years.
Regards
The OUTsurance Team
OUTsurance's reply14 Nov 2023, 07:47
Official
Hello Johan
You have been more than patient throughout the entire process and we sincerely apologise for the service experience.
Jayj from our digital team corresponded with you via email, in which he discussed the error on our side. The matter has since been resolved and the discount for the referral will be allocated to your next premium collection.
This said, we thank you for your loyal support all these years.
Regards
The OUTsurance Team
You have been more than patient throughout the entire process and we sincerely apologise for the service experience.
Jayj from our digital team corresponded with you via email, in which he discussed the error on our side. The matter has since been resolved and the discount for the referral will be allocated to your next premium collection.
This said, we thank you for your loyal support all these years.
Regards
The OUTsurance Team