Referral fee of R1000 promised but not delivered on

I logged a referral for OUTsurance on the 13/01/2026 via the OUTsurance app to contact my husband as he wanted to take out car insurance. My reference for the referral was ***, which promises R1,000 premium discount once they have collected R1,000 in premiums.

OUTsurance contacted my husband shortly after I logged the referral. He was assisted then and there and took out a policy (OT***). The debit order for the policy was deducted successfully from his account on the 2026/01/14 & 2026/02/03 totalling more than R,1000 on premiums, however, I have still not received my R1,000 premium discount. I have emailed Outsurance all the details and had NO response to my email.