SR
Shireen R
1 reviews | Active since May 2010
08 Nov 2021, 02:24
Records of Outsurance issues
I just had an accident on Saturday and claims process was great as usual. I am however dissatisfied that I have to wait until Monday for Outsurance to double/check that I added the car hire option as I’ve always had on my policies with them. I was suppose to travel on Sunday but am waiting now for them to check. I am hoping that this will be a quick check too as business opens on Monday as it’s eating into my plans. I love outsurance otherwise as also added other product services to my policy so hoping this issue can be sorted for me speedily.
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OUTsurance's replyOfficial
16 Nov 2021, 15:28Good day Shireen,
Thank you for giving us an opportunity to look into the matter.
Your review was most concerning and after responding privately to you, we escalated the matter to Siya our claims manager.
We can confirm that the refund for your courtesy vehicle has been processed. We will remain in contact with you up until your claim has been finalised.
We do apologise for the poor claims experience.
Regards,
OUTsurance
Thank you for giving us an opportunity to look into the matter.
Your review was most concerning and after responding privately to you, we escalated the matter to Siya our claims manager.
We can confirm that the refund for your courtesy vehicle has been processed. We will remain in contact with you up until your claim has been finalised.
We do apologise for the poor claims experience.
Regards,
OUTsurance
OUTsurance's reply16 Nov 2021, 15:28
Official
Good day Shireen,
Thank you for giving us an opportunity to look into the matter.
Your review was most concerning and after responding privately to you, we escalated the matter to Siya our claims manager.
We can confirm that the refund for your courtesy vehicle has been processed. We will remain in contact with you up until your claim has been finalised.
We do apologise for the poor claims experience.
Regards,
OUTsurance
Thank you for giving us an opportunity to look into the matter.
Your review was most concerning and after responding privately to you, we escalated the matter to Siya our claims manager.
We can confirm that the refund for your courtesy vehicle has been processed. We will remain in contact with you up until your claim has been finalised.
We do apologise for the poor claims experience.
Regards,
OUTsurance