1 reviews | Active since Aug 2016

21 Sept 2022, 16:57

record your own conversations

called Outsurance to find out if my vehicle is covered if i travel to namibia.

was told to load out in africa before departing.

called to load out in africa before i left, was told its a xtra R50 per month and to call to cancel it when im back .

calle dto have it removed and get bounced around the call centre forever and then someone calls me to say they cant remove it as its a 12 month thing, so why was i told to call back to cancel it when im back and told its a minimum 1 month R50 ? idiots , short term insurance with long term secret policies

another outsurance **** is when you call them to insure a vehicle and they tell how they always cover you for retail replacement and then at the end of the hour long conversation you find out the cover is for below market value

and then theres the we pay you R500 if we cant beat your quote and then they take all your details and sell it to marketing ****s to cover the cost

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Replies (2)
OUTsurance
OUTsurance's reply22 Sept 2022, 08:50
Official
Good day Dylan,

We acknowledge receipt of your complaint. Concerned with your feedback. We have escalated the matter to a client services manager.

We are sorry for the inconvenience caused.

Regards,
OUTsurance

Best regards,

OUTsurance
OUTsurance's reply26 Sept 2022, 16:08
Official
Good day Dylan,

Thank you for bringing this matter to our attention.

Further to our private response we can confirm that Annelise our client services manager has been in contact with you.

Annelise listened to the call recording and she has advised you that the Out in Africa Ts and Cs were never discussed with you. We can confirm that the Out in Africa cover has been removed.

We do apologise for the poor service experience.

Regards,
OUTsurance

Best regards,