Received the very worst and disgusting service from this company

Received the very worst and disgusting service from this company. Something that never happened to me in my entire life and still cannot believe it and regret why I even took a cover with them. Had an accident in my house and when I reported it was shocked to be told by someone in claims who did not sound friendly at all, tried sending and email and she never even bothered to respond nor escalate as i requested her. The Broker that signed me up confirmed she never told me about the accidental cover and sent an email to senior management and my claim was not entertained 😑. As per my knowledge if an employee makes a mistake the company must own up to that mistake to atleast keep the customer happy right. But no with this insurance company it's all about them and NOT customers. So guys please be careful with this company. U cannot rely on them....they will let u down big time. I so regret going to them. The Broker who gave me the insurance got moved to another position and the Broker who took over was meant to meet with me for a meet and greet. She made me wait and never pitched. What a bad service I received from this company.....wow! I would never recommend Anyone to this company IT IS BAD!!!!!