1 reviews | Active since Dec 2020
RECEIVED SUMMONSED TODAY due OUTSURANCE FAILURE pay claim.
Outsurance received a claim in August 2020. As at today 9 February 2021 OUTSURANCE has not paid it out. I received a disturbing call this morning that I will be summonsed due to OUTSUARCNE FAILURE TO PAY OUT THE CLAIM. The agent, Sthembiso L at OUTSURANCE told the agent from ATR Holding that they can go ahead and summonsed me (it is called delayed tactic). I then called OUTSURANCE and spoke with Tiyama who put me in contact with Lindi B. ATR Holding wants payment to be made today 9 February or I will be summonsed. Lindi did promised me this - This matter will be attended to we will give you feedback by close of business today. I ask her to give me a time - and I am still waiting for a response. We have been paying OUTSURANCE each month on time. ATR Holding has forwarded me communication between them and OUTSURANCE. It has gone to Michelle A, Monique R, Legal Admin Team Manager
I have added this link, which may help in writing a letter of apology to clients
How to Write an Apology Letter
I just received a call from ATR Holding to confirm they have received his email. They lady said that Sthembiso Letsoalo was extremely rude to her
I have added this link, which may help in writing a letter of apology to clients
How to Write an Apology Letter
I just received a call from ATR Holding to confirm they have received his email. They lady said that Sthembiso Letsoalo was extremely rude to her
We don't blame you at all for sharing your dismay. It's totally unacceptable that you had to endure this and it's disappointing that we let you down as our valued client.
Lindi our legal manager has been in contact with you to address your concerns and to ensure the matter is finalised. We can confirm that the matter has been finalised and payment has been processed. We will address the service transgressions internally.
We sincerely apologise for the stress and inconvenience this ordeal has caused you.
Regards,
OUTsurance
We don't blame you at all for sharing your dismay. It's totally unacceptable that you had to endure this and it's disappointing that we let you down as our valued client.
Lindi our legal manager has been in contact with you to address your concerns and to ensure the matter is finalised. We can confirm that the matter has been finalised and payment has been processed. We will address the service transgressions internally.
We sincerely apologise for the stress and inconvenience this ordeal has caused you.
Regards,
OUTsurance