Reasons for declining my claim are not valid

Claim Number: ********** 20

i don’t feel that my claim was dealt with in a professional manner, i was asked to submit all invoice for the stock that i was claiming for which i did to Janna and thereafter there question that was posed to me was " Sir how did they see which ones were new". which i felt it was a very ridiculers question, i was not there and my place has electricity and to me it meant she is employing that I’m claiming for something that was not lost... i took offence.

The reasons that i was given they not valid to decline my claim, i don’t know what she wanted to see that was not there and maybe she wanted us to keep records the way she will understand them but that does not mean my claim is not valid.