Really poor service

I just had a call with Outsurance to get a Car Insurance quote. Midway through our interaction, the consultant placed me on hold as he had "System Issues" for more than 5mins, when he eventually returned, I had to provide him with all the details again to finalise the quote. I was patient and agreed. After explaining all the benefits Outsurance has to offer he gave me the quote which is higher than my existing premium. I was told he can speak to his manager to get it lowered, but I advised him even after lowering the premium it is still more than what I'm currently paying It was at this point that he proceeded to almost chastise me about choosing an inferior service provider and asked me if I even knew where King price were ranked with the Ombudsman. He continued to speak down to me as if I am no t a grown man capable of independent thinking stating something along the lines of when I need to claim from KP one day I will remember his advice to me...Objectively that is an insane thing to say to a potential client. He then rather abruptly concluded the call and stated he would sent the quote and hung up as I was still speaking. While I understand that Outsurance might hold themselves in high esteem, I have been a client previously and have noted that there is a level of arrogance in the manner in which clients are dealt with when the outcomes is not favourable for the business. Your staff need better people skills and they sorely lack empathy. The irony is that I have another vehicle that I was hoping to discuss if all went well, but this entire interaction has changed my mind completely.