MD
Melanie D
1 reviews | Active since Feb 2015
05 Feb 2021, 13:36
REALLY FED UP PHONING THE CALL CENTRE
HOW MANY TIMES DOES ONE HAVBE TO PHONE IN TO A CALL CENTRE ATO BE PUISHED FROM PILLAR TO POST. I HAVE PHONED IN ATLEAST 5 TIMES, AND THE LAST TIME I TOLD THEM I WANT TO SPEAK T O A MANAGER, AND DONT LEAVE A SMS OR ANYTHING, BOTH MY CELL PHONE AND LAND LINE NUMBER WAS GIVEN.
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OUTsurance's replyOfficial
08 Feb 2021, 16:32Good afternoon Melanie
We do not blame you for sharing your dissatisfaction with the service received!
We can confirm that our client care team has been in touch to assist with your request and that the matter has now been resolved to your satisfaction.
We apologise for the poor service you have experienced up to this point.
Regards
OUTsurance
We do not blame you for sharing your dissatisfaction with the service received!
We can confirm that our client care team has been in touch to assist with your request and that the matter has now been resolved to your satisfaction.
We apologise for the poor service you have experienced up to this point.
Regards
OUTsurance
OUTsurance's reply08 Feb 2021, 16:32
Official
Good afternoon Melanie
We do not blame you for sharing your dissatisfaction with the service received!
We can confirm that our client care team has been in touch to assist with your request and that the matter has now been resolved to your satisfaction.
We apologise for the poor service you have experienced up to this point.
Regards
OUTsurance
We do not blame you for sharing your dissatisfaction with the service received!
We can confirm that our client care team has been in touch to assist with your request and that the matter has now been resolved to your satisfaction.
We apologise for the poor service you have experienced up to this point.
Regards
OUTsurance