1 reviews | Active since Nov 2016
Really disappointing service from Outsurance and their service providers
<p>In Oct 2016, i was involved in an accident. I am/was insured with Outsurance and the entire experience was a nightmare. Poor service from Outsurance and their service providers. The issues only got resolved in the first week of Dec 2016 and not entirely. I still find issues, almost every time i wash the car, as the result of poor workmanship on the repair of my vehicle. </p> <p>The service, the follow-up with the accident report, everything was a totally horrible experience!</p> <p>I received a call in the second week of Jan 2017 from Outsurance requesting the Accident Report number. i supp**** all this info to Outsurance back in Oct 2016.</p> <p>Jan 2017 and my wife has purchased a new vehicle. Pricing around for insurance for the vehicle and, following the horrible experience I had with Outsurance, will not insure her vehicle with them.</p> <p> </p> <p> </p>
Hi Talha,
Thank for the feedback. As per our conversation the matter was escalated to our client liaison department. Ronaldo contacted you and said that you can take the vehicle back to the service provider for them to rectify the body work. You said you were uncertain if you wanted to take it back. Ronaldo gave you his details and if you wanted to proceed you would contact him. We have notified our procurement office about the service providers workmanship. Sorry for this inconvenience.
Regards, Kelvin
Hi Talha,
Thank for the feedback. As per our conversation the matter was escalated to our client liaison department. Ronaldo contacted you and said that you can take the vehicle back to the service provider for them to rectify the body work. You said you were uncertain if you wanted to take it back. Ronaldo gave you his details and if you wanted to proceed you would contact him. We have notified our procurement office about the service providers workmanship. Sorry for this inconvenience.
Regards, Kelvin
