CL
Cinzia Leon-Martin
1 reviews | Active since Jul 2020
27 Oct 2022, 12:15
READ YOUR POLICY LIKE A HAWK - THEY ARE VERY CLEVER
All promises are utter *******. I have not had a claim from Outsurance for 9years at least a ding on the front door Pannell is costing me R5138 in EXCESS - R22 000 and some change. This is a vandalism claim. I parked my car to find it like this. Sorry cannot help you they say! this is what you signed, they say. BUT!! IF! I am prepared to pay R90 then my excess will be R1000. - They have never adjusted the policy unless I ask them to. Depreciation in the vehicle is NEVER taken into account and they will NOT CALL OR COMMUNICATE with you EVER! At 61years of age, R5 130 is not a joke. But they couldn't give a fig! after all! I did accept the quote.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
28 Oct 2022, 07:34Hello Cinzia
We appreciate your feedback.
Our claims manager discussed your concerns and we thank you for your understanding.
We are pleased to know you are satisfied with the recourse and also appreciate your loyal support all these years.
Regards
OUTsurance
We appreciate your feedback.
Our claims manager discussed your concerns and we thank you for your understanding.
We are pleased to know you are satisfied with the recourse and also appreciate your loyal support all these years.
Regards
OUTsurance
OUTsurance's reply28 Oct 2022, 07:34
Official
Hello Cinzia
We appreciate your feedback.
Our claims manager discussed your concerns and we thank you for your understanding.
We are pleased to know you are satisfied with the recourse and also appreciate your loyal support all these years.
Regards
OUTsurance
We appreciate your feedback.
Our claims manager discussed your concerns and we thank you for your understanding.
We are pleased to know you are satisfied with the recourse and also appreciate your loyal support all these years.
Regards
OUTsurance
CL
Cinzia Leon-Martin's updateReviewer Update
28 Oct 2022, 09:50Good Day
I wish to thank Cindy of OUTsurance for the professional, friendly, and speedy way in which my "gripe" was handled. It felt good to be listened to and understood but most of all to be helped and assisted. As a client of OUTsurance for the past 20 years, it is good to know that I am, at least a bit, important to them. If I can take something away from this episode it is this: Don't wait until something goes wrong to talk to the company. Even if you are important to them they can not keep everyone's profile in check all the time, so contact them. Make queries, and ask if you do not understand something. It is, after all, IN YOUR BEST interest to follow up yearly to see if things change.
Thank you
Cinzia
I wish to thank Cindy of OUTsurance for the professional, friendly, and speedy way in which my "gripe" was handled. It felt good to be listened to and understood but most of all to be helped and assisted. As a client of OUTsurance for the past 20 years, it is good to know that I am, at least a bit, important to them. If I can take something away from this episode it is this: Don't wait until something goes wrong to talk to the company. Even if you are important to them they can not keep everyone's profile in check all the time, so contact them. Make queries, and ask if you do not understand something. It is, after all, IN YOUR BEST interest to follow up yearly to see if things change.
Thank you
Cinzia
CL
Cinzia Leon-Martin's update28 Oct 2022, 09:50
Reviewer Update
Good Day
I wish to thank Cindy of OUTsurance for the professional, friendly, and speedy way in which my "gripe" was handled. It felt good to be listened to and understood but most of all to be helped and assisted. As a client of OUTsurance for the past 20 years, it is good to know that I am, at least a bit, important to them. If I can take something away from this episode it is this: Don't wait until something goes wrong to talk to the company. Even if you are important to them they can not keep everyone's profile in check all the time, so contact them. Make queries, and ask if you do not understand something. It is, after all, IN YOUR BEST interest to follow up yearly to see if things change.
Thank you
Cinzia
I wish to thank Cindy of OUTsurance for the professional, friendly, and speedy way in which my "gripe" was handled. It felt good to be listened to and understood but most of all to be helped and assisted. As a client of OUTsurance for the past 20 years, it is good to know that I am, at least a bit, important to them. If I can take something away from this episode it is this: Don't wait until something goes wrong to talk to the company. Even if you are important to them they can not keep everyone's profile in check all the time, so contact them. Make queries, and ask if you do not understand something. It is, after all, IN YOUR BEST interest to follow up yearly to see if things change.
Thank you
Cinzia
OUTsurance's replyOfficial
28 Oct 2022, 10:10Thanks so much for your very kind words of praise for Cindy! We are truly proud to have her on our team. Your over-all feedback is much appreciated!
Regards
OUTsurance
Regards
OUTsurance
OUTsurance's reply28 Oct 2022, 10:10
Official
Thanks so much for your very kind words of praise for Cindy! We are truly proud to have her on our team. Your over-all feedback is much appreciated!
Regards
OUTsurance
Regards
OUTsurance