Reactive Assistance vs Proactive Assistance

<p>Good Day</p> <p>To whom it may concern</p> <p>I have content insurance with the Outsurance Group.</p> <p>Yesterday 09/01/2016 we had an incident whereby a vehicle was broken into and we managed to get the ******* away in time.</p> <p>We arranged for the vehicle to be moved and the repairs to be done.</p> <p>This however resulted in a lot of commotion and negative attention on the property.</p> <p>Out of fear of this may result in a life threating situation I contact the Help@Out assistance and 10111 to assist in calming our surroundings.</p> <p>The lady assisted me with the request to allocate a possible security guard until the commission dies down however there was no security on duty at the time as it was already 21:35 and suggested I contact today to see if Outsurance can assist.</p> <p>Thereafter I told my wife that’s why I pay so much money as I was satisfied with her attempts</p> <p>Today I contacted Outsurance and was blatantly advised by a consultant that “everybody looks into people’s properties and if my family do not feel safe we need to “beef up the security” as you only have content insurance etc.</p> <p>So harsh and cold statement I thought this is not a representative of the Outsurance brand.</p> <p>I do agree with enhancing security but this will only happen over time as I need to arrange with the Landlord first.</p> <p>Thereafter numerous concerns populated</p> <p>Does Outsurance only have a reactive approach?</p> <p>Do they want you to end up in a life threating situation before assisting?</p> <p>In an event where its life threatening ******* what is the stance of my insurer?</p> <p>The consultant did not even recommend this as a future service enhancer?</p> <p>Is this the company I want to pay month on month? ( Outsurance is not the cheapest around).</p> <p>I guess insurance all the insurers are the same and there is nothing different from one another.</p> <p>All this marketing from Outsurance is merely to get customers buy into the expensive premiums</p> <p>I am utterly disappointed even though there the policy wording specify clearly indicate when assistance can be granted , I still feel we need to consider the possible danger of the reactive approach and rather be proactive to save money for both parties.</p> <p> </p>