1 reviews | Active since Apr 2021
Raising the monthly premiums every year when i have never claimed ever!
So I joined Outsurance 4 years ago. Every year they raise the monthly premiums Yet I have never claimed ever! And never defaulted on payments, but they just want more money even when the car is getting older and so do I, Every time I phone and complain they say Oh sorry then they bring the monthly amount down.. I am still waiting for my Out Bonus. which seems to be moving as they chop and change the monthly premium been with them for 4 years supposed to get my bonus after 3 years of a claim-free policy. I am very frustrated as other insurance companies offer me the same insurance for much less. but I have no choice but to continue so I can get my bonus it's like having a gun to my head."Pay what we want or else" No at all Happy
We understand that receiving an annual increase comes as a disappointment.
Mandi our client services manager contacted you to address your concerns. There are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, claims etc.
We can confirm that Mandi was able to review your premium and you were happy with his assistance.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
Mandi our client services manager contacted you to address your concerns. There are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, claims etc.
We can confirm that Mandi was able to review your premium and you were happy with his assistance.
Regards,
The OUTsurance Team