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inetkemp I
1 reviews | Active since Apr 2017
16 Sept 2023, 09:50
Raising premium with 50%. Easy to join. Impossible to get out.
I've canceled my services 2 months ago. And still you debit my account. Amazing how you pride yourself on low prices and great service yet you couldn't read the email cancelling my insurance and didn't care to raise my premium with with 50%. With their app you can do everything, just not cancel services. Of course that should be difficult, shouldn't it. Easy to join. Impossible to cancel.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
18 Sept 2023, 12:38Hello Inet
Further to our private reply after having received your complaint, we are pleased to know both policies have been cancelled,
Thank you for forwarding us your initial correspondence, which was sadly sent to an unmonitored mailbox, hence no action was taken from our side.
Our client care manager assisted you with the refund.
Regards
The OUTsurance Team
Further to our private reply after having received your complaint, we are pleased to know both policies have been cancelled,
Thank you for forwarding us your initial correspondence, which was sadly sent to an unmonitored mailbox, hence no action was taken from our side.
Our client care manager assisted you with the refund.
Regards
The OUTsurance Team
OUTsurance's reply18 Sept 2023, 12:38
Official
Hello Inet
Further to our private reply after having received your complaint, we are pleased to know both policies have been cancelled,
Thank you for forwarding us your initial correspondence, which was sadly sent to an unmonitored mailbox, hence no action was taken from our side.
Our client care manager assisted you with the refund.
Regards
The OUTsurance Team
Further to our private reply after having received your complaint, we are pleased to know both policies have been cancelled,
Thank you for forwarding us your initial correspondence, which was sadly sent to an unmonitored mailbox, hence no action was taken from our side.
Our client care manager assisted you with the refund.
Regards
The OUTsurance Team
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inetkemp I's updateReviewer Update
03 Feb 2026, 17:13You're pathetic. I took out another policy from you and 3 yrs later nothing has changed. The bank charged me R300 in inpaid debit order due to your damn repeated orders AFTER I sent you an email to cancel the policy. Pay my damn money back!
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inetkemp I's update03 Feb 2026, 17:13
Reviewer Update
You're pathetic. I took out another policy from you and 3 yrs later nothing has changed. The bank charged me R300 in inpaid debit order due to your damn repeated orders AFTER I sent you an email to cancel the policy. Pay my damn money back!