BM
Bongiwe M

1 reviews | Active since Oct 2018

08 Oct 2018, 16:40

******

I was harassed and abused by Outsurance today, Am mourning for my brothers death Andrew from Outsurance is threatening me that He will call the police to arrest me because am committing a *****. The BI-1663 was send to them and it seems Salt river mutuary had mixed up some BI`s now the blame is on me because of my colour, Yes because am black I have to be treated like that while am mourning for my brother. This is my worst experience, It was my first time I came across responsibility of death and when I claim my brothers policy i got interrogated as if am a ********. I had to borrow money from people while my brother have policy with Outsurance, I think they are not respecting black people culture since it`s so important to us to have digital funeral. while am writing this am so angry I even forget some words, I was even told that is not my brother that I`ve buried and told them to DNA test but no one want to do it they just enjoy harassing me while I`ve lost my brother. The ****** I`ve experience today I don`t wish anyone to experience it it`s so painful.

0
Replies (1)
OUTsurance
OUTsurance's reply09 Oct 2018, 12:44
Official
Hello *** 

Firstly, our condolences for the huge loss you and your family have experienced.
 
We furthermore assure you we will never condone any form unprofessional conduct.

Eric contacted you with proper feedback and explained the dilemma we are facing, as the fingerprints of the body do not match those of your late brother's, hence Andrew's visit to you to validate the claim.
We assure you we are not being difficult or ****** in any way. We will follow the same process with all claims where problems are identified.

Eric will keep you updated. We want to thank you for your understanding.

Regards
Dinky

Best regards,