R500/R1500 promotion

What a horrible CLIENT EXPERIENCE and LACK OF CLIENT CENTRICITY , exactly two weeks ago I called regarding a quote ,got to a lady who assisted and gave a quote of R1’s and something however we got cut off but we were done,I mean she looked at my credit profile which affects it negatively ,when I called again TLHALEFO OR TLHALEFANG answered and I told him I just want the quote and link I have spoken to someone already he forced to take my details again ,only to find that he did a credit check again?affecting my score? He said he will send the link and all that was in the morning, I called again later in the evening requested to speak to lucking a lady helped ,she went to his desk and he said he had systems problems that’s why he didn’t send?Do you teach your consultants about managing clients expectations?what does he think ? I am stupid I have forgotten? Or if you guys can’t beat the current insurance amount you make sure that you exhaust all measures so that the client can give up?