SM
Sherlan M
1 reviews | Active since Jun 2017
05 Jan 2021, 12:15
R500 ****
Ask for R500 they say... They quote you an arm and a leg and than offer you the R500 without you even asking... ok you agree, they request documents you send it, they request a contact person, you send it, they ignore you for 2 weeks than come back and request documents again... I know its January but Haseena Naidoo you can keep your company's R500 because clearly this is false advertising and nothing but a **** and waste of time.
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OUTsurance's replyOfficial
07 Jan 2021, 11:18Good morning Sharlene Thank you for your feedback, which is of course concerning to us. Following receipt of your complaint, we immediately escalated the matter to our promotions manager for assistance. Our promotions manager has been unable to reach you to address your concerns as well as to provide you with detailed feedback regarding the delay in finalising the payment. We can however confirm that the payment has now been processed and the funds will be available to you within the next few days. We will send you an email to confirm this as well. We apologise for the poor service you have described. RegardsOUTsurance
OUTsurance's reply07 Jan 2021, 11:18
Official
Good morning Sharlene Thank you for your feedback, which is of course concerning to us. Following receipt of your complaint, we immediately escalated the matter to our promotions manager for assistance. Our promotions manager has been unable to reach you to address your concerns as well as to provide you with detailed feedback regarding the delay in finalising the payment. We can however confirm that the payment has now been processed and the funds will be available to you within the next few days. We will send you an email to confirm this as well. We apologise for the poor service you have described. RegardsOUTsurance