JS
Judy S
1 reviews | Active since May 2019
11 Oct 2020, 22:25
R500 ****
Two weeks later and still waiting for my R500 link as they where not able to beat my current insurance. I'm disgusted by this. How can I trust you with insuring my property if you can't even keep to your word. With each call to follow up all I get told is mam we will send a email with the link to follow??
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
12 Oct 2020, 15:14Hello Judy
We cannot blame you for expressing your unhappiness and thank you for letting us know the link never reached you.
It was established our advisor never set the automated process into motion. This will be addressed internally.
Gina from our promotion team contacted you with an apology. She emailed you the link now. As soon as we receive the required documents, we will finalise the now, long overdue matter for you.
Regards
OUTsurance
We cannot blame you for expressing your unhappiness and thank you for letting us know the link never reached you.
It was established our advisor never set the automated process into motion. This will be addressed internally.
Gina from our promotion team contacted you with an apology. She emailed you the link now. As soon as we receive the required documents, we will finalise the now, long overdue matter for you.
Regards
OUTsurance
OUTsurance's reply12 Oct 2020, 15:14
Official
Hello Judy
We cannot blame you for expressing your unhappiness and thank you for letting us know the link never reached you.
It was established our advisor never set the automated process into motion. This will be addressed internally.
Gina from our promotion team contacted you with an apology. She emailed you the link now. As soon as we receive the required documents, we will finalise the now, long overdue matter for you.
Regards
OUTsurance
We cannot blame you for expressing your unhappiness and thank you for letting us know the link never reached you.
It was established our advisor never set the automated process into motion. This will be addressed internally.
Gina from our promotion team contacted you with an apology. She emailed you the link now. As soon as we receive the required documents, we will finalise the now, long overdue matter for you.
Regards
OUTsurance