NM
Nsizwa M
1 reviews | Active since Feb 2020
09 Apr 2021, 22:26
R500 promotion
I requested a vehicle quote from outsurance a few weeks back and they couldn't beat my premium. And said they would send the link to claim the R500 promotion but never sent it, now that I'm following up on it, I'm told they can only see my life insurance qoute, which I never did.and want me spend another hour with them doing another quote.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
14 Apr 2021, 11:53Good afternoon Nsizwa
Thank you for your feedback and for brining this matter to our attention.
Following the receipt of your complaint - we escalated the matter to our quote promotions manager Gaenor who has since been in contact with you to discuss your concerns in detail. Gaenor has advised that we have requested our IT department to look into the matter and to assist us to trace the vehicle quote that you have obtained. She will be in contact with you via email to provide you with the necessary updates. We thank you for your continued patience as we resolve the matter.
Our sincerest apologies for the poor experience thus far.
Regards
OUTsurance
Thank you for your feedback and for brining this matter to our attention.
Following the receipt of your complaint - we escalated the matter to our quote promotions manager Gaenor who has since been in contact with you to discuss your concerns in detail. Gaenor has advised that we have requested our IT department to look into the matter and to assist us to trace the vehicle quote that you have obtained. She will be in contact with you via email to provide you with the necessary updates. We thank you for your continued patience as we resolve the matter.
Our sincerest apologies for the poor experience thus far.
Regards
OUTsurance
OUTsurance's reply14 Apr 2021, 11:53
Official
Good afternoon Nsizwa
Thank you for your feedback and for brining this matter to our attention.
Following the receipt of your complaint - we escalated the matter to our quote promotions manager Gaenor who has since been in contact with you to discuss your concerns in detail. Gaenor has advised that we have requested our IT department to look into the matter and to assist us to trace the vehicle quote that you have obtained. She will be in contact with you via email to provide you with the necessary updates. We thank you for your continued patience as we resolve the matter.
Our sincerest apologies for the poor experience thus far.
Regards
OUTsurance
Thank you for your feedback and for brining this matter to our attention.
Following the receipt of your complaint - we escalated the matter to our quote promotions manager Gaenor who has since been in contact with you to discuss your concerns in detail. Gaenor has advised that we have requested our IT department to look into the matter and to assist us to trace the vehicle quote that you have obtained. She will be in contact with you via email to provide you with the necessary updates. We thank you for your continued patience as we resolve the matter.
Our sincerest apologies for the poor experience thus far.
Regards
OUTsurance
NM
Nsizwa M's updateReviewer Update
19 Apr 2021, 16:38Great responsive team, finally got the R500, thank you Outsurance, thank you Gaenor
NM
Nsizwa M's update19 Apr 2021, 16:38
Reviewer Update
Great responsive team, finally got the R500, thank you Outsurance, thank you Gaenor
OUTsurance's replyOfficial
19 Apr 2021, 17:02Thank you for the positive feedback Nsizwa!
We are thrilled to see that Gaenor could change your experience with us. She is a testament to the service we strive for!
We are thrilled to see that Gaenor could change your experience with us. She is a testament to the service we strive for!
OUTsurance's reply19 Apr 2021, 17:02
Official
Thank you for the positive feedback Nsizwa!
We are thrilled to see that Gaenor could change your experience with us. She is a testament to the service we strive for!
We are thrilled to see that Gaenor could change your experience with us. She is a testament to the service we strive for!