TB
Thulile B
1 reviews | Active since Oct 2013
01 Dec 2025, 18:47
**** R500 promises!
Don’t keep their R500 promise! They failed to give me a cheaper quote on 12 November 2025, the consultant was very condescending in the way she tried to sell me the high premium and when I asked about the R500 promise they advertise, the consultant responded to my email in all CAPS and very rudely told me to wait. She claims she sent the link but I never received any link to claim the promo!
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OUTsurance's replyOfficial
02 Dec 2025, 08:15Good morning Thulile.
We acknowledge receipt of your complaint and are sorry that the quote promotion process was not concluded for you.
Your interaction with our advisor is very concerning. We will review the call and email communication and address this internally.
Our team is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and are sorry that the quote promotion process was not concluded for you.
Your interaction with our advisor is very concerning. We will review the call and email communication and address this internally.
Our team is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply02 Dec 2025, 08:15
Official
Good morning Thulile.
We acknowledge receipt of your complaint and are sorry that the quote promotion process was not concluded for you.
Your interaction with our advisor is very concerning. We will review the call and email communication and address this internally.
Our team is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and are sorry that the quote promotion process was not concluded for you.
Your interaction with our advisor is very concerning. We will review the call and email communication and address this internally.
Our team is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,