RM
Rato M
1 reviews | Active since Sept 2019
05 Aug 2024, 12:38
R500 cash back is a lie!!!
I called again to ask for a better price on car insurance as I was not happy with my current insurer. Outsurance couldn't bit my current Insurer, when I asked for the R500, the lady was rude enough to tell me I am only asking for a R500 that will be over in a weekend! They just sent me the OTP and ****... left me hanging.. I am very disappointed, clearly the cash back is just a word of mouth and not real.. even worse the disrespect of telling me what will happen with the cash back, how is that any of the lady's business?
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Replies (3)
OUTsurance's replyOfficial
05 Aug 2024, 13:43Good day Rato M,
Certainly no false advertising. We have paid out millions in the R500/R1500 quote promotion.
You received the OTP which indicates the process had begun. What you have described regarding the manner in which our advisor spoke to you is unacceptable. We will address this accordingly.
Our quote promotion team will be in touch regarding the R500. It's a pity we couldn't offer you a saving.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Certainly no false advertising. We have paid out millions in the R500/R1500 quote promotion.
You received the OTP which indicates the process had begun. What you have described regarding the manner in which our advisor spoke to you is unacceptable. We will address this accordingly.
Our quote promotion team will be in touch regarding the R500. It's a pity we couldn't offer you a saving.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
OUTsurance's reply05 Aug 2024, 13:43
Official
Good day Rato M,
Certainly no false advertising. We have paid out millions in the R500/R1500 quote promotion.
You received the OTP which indicates the process had begun. What you have described regarding the manner in which our advisor spoke to you is unacceptable. We will address this accordingly.
Our quote promotion team will be in touch regarding the R500. It's a pity we couldn't offer you a saving.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
Certainly no false advertising. We have paid out millions in the R500/R1500 quote promotion.
You received the OTP which indicates the process had begun. What you have described regarding the manner in which our advisor spoke to you is unacceptable. We will address this accordingly.
Our quote promotion team will be in touch regarding the R500. It's a pity we couldn't offer you a saving.
We do apologise for the bad experience.
Regards,
The OUTsurance Team
RM
Rato M's updateReviewer Update
09 Aug 2024, 11:30I sent the required documents and one of your team members went mute. I never received feedback via email or the R500 into my account that I provided.
RM
Rato M's update09 Aug 2024, 11:30
Reviewer Update
I sent the required documents and one of your team members went mute. I never received feedback via email or the R500 into my account that I provided.
OUTsurance's replyOfficial
16 Aug 2024, 16:02Good day Rato,
Thanks for your further feedback.
Our quote promotion advisor, Sam, has been unsuccessful in his attempts to reach you. He has subsequently sent you an SMS. Please email Sam on the email address provided below. Sam will in turn call you.
Apologies for the delay.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Our quote promotion advisor, Sam, has been unsuccessful in his attempts to reach you. He has subsequently sent you an SMS. Please email Sam on the email address provided below. Sam will in turn call you.
Apologies for the delay.
Regards,
The OUTsurance Team
OUTsurance's reply16 Aug 2024, 16:02
Official
Good day Rato,
Thanks for your further feedback.
Our quote promotion advisor, Sam, has been unsuccessful in his attempts to reach you. He has subsequently sent you an SMS. Please email Sam on the email address provided below. Sam will in turn call you.
Apologies for the delay.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Our quote promotion advisor, Sam, has been unsuccessful in his attempts to reach you. He has subsequently sent you an SMS. Please email Sam on the email address provided below. Sam will in turn call you.
Apologies for the delay.
Regards,
The OUTsurance Team