R400/R800 promotion a joke.

So I heard the ad about the R400/R800 promotion if outsurance can't beat my premium and decided to sms. Got a callback within 2 minutes and I have to admit the agent was completely professional and knew her product, based on the 45 minute call I would take the product if they could beat my premium. Unfortunately they couldn't and I haven't claimed for the past 3 years which the agent confirmed they will have to pay me R800 and will be contacted by the marketing department. She said she will sms me a code I should put in to the mail to claim the reward. I got the sms but no email from her. I called the call center the following day and a new agent said she will forward my details to the "relevant department" and they will contact me. I asked if she needed me to confirm my contact details and she kept saying no it's fine they have it as if to just get me off the line. Called this morning again to which an agent said the same, she will forward my details and I'm yet to get a response with no progress at all. I think this entire adverti*****t is a joke and it's just a ploy to get you to respond so they can have your details on their database to market more products to u in the future. Don't bother responding to the ad because if they can't beat your premium they won't hold up the end of the bargain.