SD
Sakhumzi D

1 reviews | Active since Jan 2014

15 Jan 2018, 14:28

R400 promotion not paid

On January 5 I called Outsurance to get a quote and we went through the process with the agent for about 30min and the quote came higher than my current insurance premium. I was then told that I will receive a call, sms and an email with the link for the R400 promotion since they could not beat my current premium, 10 days later I still have not received any communication from Outsurance.

0
Replies (2)
OUTsurance
OUTsurance's reply16 Jan 2018, 15:40
Official

Hello Sakhumzi

Firstly, thank you for letting us know you did not receive the promised communication. We also want to apologise for the technical difficulties we encountered which resulted in the delay.

We confirm we finalised the comparisons for you and the payment has been made to your account.

Regards

Dinky

SD
Sakhumzi D's update16 Jan 2018, 16:00
Reviewer Update
Good day Dinky, I did receive a call today and the issue has been finalized with the payment expected on the 19 as per the sms sent to me.