R400 payback a **** ?

I filled in the details on the website<br> <br> They called me back<br> <br> They could not beat my current insurer and quoted me R2000 more<br> <br> They said they will send me an OTP via SMS and a email where I could fill in my details and claim the R400<br> <br> I have not received the email or the sms.<br> <br> **** ?