OM
Obakeng M

1 reviews | Active since Feb 2019

12 Feb 2019, 13:18

R400 if we can't beat your current isurance. R800 if you never claimed for over 3yrs? ****??

I visited the Outsurance website and requested a quote for car insurance. The advert on tv and radio explicitly say that Outsurance will pay you R400 of they cant beat your current insurance and they will pay R800 if you have not had a claim for 3yrs or more.

I spoke to a consultant named Karabo. He could not beat my insurance and promised that a consultant will phone me to claim the R400 or R800 for not beating my current insurance and for not having a car claim for over 3yrs.

He also mentioned that there would be a survey at the end of the call and there was none. I was actually keen to participate in the survey because he gave me GREAT service.

Can Outsurance please live up to its adverts and give me a call or response regarding my query.

I am still waiting for the call

0
Replies (3)
OUTsurance
OUTsurance's reply13 Feb 2019, 16:13
Official
Good day Mmalekhina,

We do apologise for the lack of feedback from our quote promotion team as well as no survey sent to you.

Katlego from our quote promotion team contacted you regarding the promotion. He explained to you what documents we require. Once the documents have been received, Katlego will guide you through the process.

Regards,
OUTsurance
OM
Obakeng M's update14 Feb 2019, 13:44
Reviewer Update
Thank you very much for the speedy response, Indeed Katlego has contacted me and has guided me through the process. I have submitted the required documents. Later I received an sms and email that R800 will be deposited into my account on 16/02/2019. I will confirm once payment has been received. Thank you once again.
OUTsurance
OUTsurance's reply14 Feb 2019, 15:02
Official
Thank you for the fantastic feedback.