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WL
Werner L

1 reviews | Active since Aug 2009

11 Apr 2022, 17:55

R2000 paid for license renewal, and then nothing ..!

It's been almost a week since I paid more than R2000 to Outsurance to arrange for the renewal of two motor vehicle licenses. Since then I have heard nothing from either Outsurance, or the strange company that they appear to have outsourced this task to. This is not the Outsurance I know and I honestly believe you guys should do better!

0
Replies (3)
OUTsurance
OUTsurance's reply12 Apr 2022, 13:42
Official
Hello Werner L

Further to our private reply to you, we again wish to apologise for the lack of proper information you obtained when you opted for your vehicle license renewal service via our app.

We contacted you and discussed the waiting period we allow the external company, responsible for the service, to ensure our client's licenses are renewed. 

Thank you for our discussion and understanding.

Regards
OUTsurance
WL
Werner L's update12 Apr 2022, 13:50
Reviewer Update
Thank you for this information. This morning I was contacted by your outsource vendor, IOX. They promised to provide feedback by end of business today. It is now 14:00 and they have until 16:30 before I consider that a promise broken.
OUTsurance
OUTsurance's reply13 Apr 2022, 09:15
Official
Hello Werner L
Thank you for your further feedback.

We confirm IOX did contact you and they are assisting you. Please don't hesitate to contact us should you have any further enquiries.

Regards
OUTsurance