PS
Prenton S

1 reviews | Active since Apr 2025

24 Apr 2025, 16:39

R1500 SMS campaign a big ****

I received an SMS from Outsurance inviting me to do a quote and if they can't beat what I'm paying, they claimed that they would give me R1500.

They did not beat what I was paying and they have since disappeared. After about 3 weeks since doing the quote, I contacted them via email.

My emails were ignored for almost a week. I eventually got a reply from a Shantz Johnson, who requested that I send my policy documents. I did as requested.

A follow up email from Shantz Johnson was that s/he noticed a Bidvest account on my MiWay policy whereas I submitted a Capitec account for them to pay the money in.

Not that I need to explain, but my Bidvest account is a business account where I pay all my assets and liabilities. OUTsurance has no business in where or how I pay my current insurance and other liabilities.

I gave OUTsurance my Capitec account which I use for small transactions. I hardly use this Capitec account except if I suspect ***** and ****s. I gave OUTsurance that account number in case their promotion is one of those many online ****s that tries to ***** people's personal information.

They are now requesting my 3 months business account statement and a certified copy of my ID. It doesn't take a genius to spot a **** when I see one.

Logic dictates that my business account has nothing to do with OUTsurance. How I pay my current insurer has nothing to do with OUTsurance. It's easy to tell that this is not a legit campaign but an identity theft ****. If the campaign was legit, they would use what I gave them.

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Replies (2)
PS
Prenton S's update24 Apr 2025, 17:05
Reviewer Update
Just got another email Shantz Johnson. This person is all of a sudden now changing tune stating that OUTsurance "payment system" can't accept my banking details as they are invalid.

How is it possible that my account is not valid while I submitted my bank confirmation letter? They are lying and running a **** campaign.
OUTsurance
OUTsurance's reply25 Apr 2025, 08:43
Official
Good day Prenton,

Certainly no false advertising. We have paid out millions in the quote promotion.

As with any promotion, Ts and Cs will apply. Our quote promotion team have addressed your concerns and discussed the quote promotion Ts and Cs with you. 

Apologies for your experience with us.

Regards,
The OUTsurance Team