YK
Yolisa K
1 reviews | Active since Jul 2023
20 Jul 2023, 10:43
R1500 payout
I participated on a Quote campaign where this insurance said they will pay me R1500 because they couldn't beat what I'm currently paying and because I have never claimed.
I gave them my no claims letter and policy schedule. They requested my banking details and to my surprise, I only got R500.
I followed up on why was I paid R500 instead of R1500 and a Tumelo Makgethe said I will get the remaining balance owed within 5 days. It's now 10 days later and they have literally been ignoring my emails. Very unprofessional.
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Replies (2)
OUTsurance's replyOfficial
20 Jul 2023, 11:24Good day Yolisa,
We acknowledge receipt of your review. We have escalated this to our quote promotion manager.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to our quote promotion manager.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply20 Jul 2023, 11:24
Official
Good day Yolisa,
We acknowledge receipt of your review. We have escalated this to our quote promotion manager.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to our quote promotion manager.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
25 Jul 2023, 10:05Good day Yolisa,
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Gina our quote promotion manager has been unsuccessful in her attempts to reach you and she has subsequently sent you an email. We can confirm that the balance has been paid.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Gina our quote promotion manager has been unsuccessful in her attempts to reach you and she has subsequently sent you an email. We can confirm that the balance has been paid.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply25 Jul 2023, 10:05
Official
Good day Yolisa,
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Gina our quote promotion manager has been unsuccessful in her attempts to reach you and she has subsequently sent you an email. We can confirm that the balance has been paid.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Gina our quote promotion manager has been unsuccessful in her attempts to reach you and she has subsequently sent you an email. We can confirm that the balance has been paid.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,